Experienced Engineer with a focus on endpoint security. Previous experience includes providing senior level technical support for enterprise customers. Comfortable with referring to logs and code in order to troubleshoot, isolate, and resolve product issues. Experienced building physical and virtual systems (Hyper V, VMware Workstation/Server, ESX, and Virtualbox). Constructed systems designed for test environments in order to reproduce and troubleshoot errors, defects, and unexpected product behavior. Also experienced with building production machines. Authored technical documentation for enterprise products. Topics included: detailed instructions in order to reproduce an issue, technical information regarding expected behavior and defects, how-to steps for administration and configuration (typically intended for customer use), and troubleshooting guides intended to assist other technicians. Responsible for filtering proprietary information from customer-facing documentation. Specialties: + Identifying, reproducing, and testing fixes for product issues. Experienced with presenting findings to cross-functional teams in order to subsequently test and confirm proposed fix. + Comfortable collaborating with cross-functional teams in order to resolve defects, enhancements, and internally discovered issues. + Adept in log analysis in order to identify root cause of reported issues. + Experienced in cross-platform Administration and Technical Support (Linux, Windows, MAC) on both 32 and 64 bit platforms. + Comfortable working and debugging technologies used in a client/server model product, such as: IIS, Apache, DNS, Active Directory, Exchange and SQL server. + Experience building both physical and virtual systems. Comfortable with Hyper V, VMware Workstation/Server, and Sun Virtualbox. +Web Design & Administration (HTML, XML, PHP, CSS, PHP, SQL, Tomcat, Flash, Drupal, SharePoint). + Strong customer service skills.