Strategic Customer Enablement Manager (CEM), Teams
Stack Overflow
• www.linkedin.com/company/stack-overflow
Jan 2021 - Present
Senior Operations Manager
drive21, Inc.
• www.linkedin.com/company/drive21-inc.
Jan 2020 - Dec 2021
New York, NY
Customer Success Apprenticeship
SV Academy
• www.linkedin.com/school/svacademy
• Apprenticeship
Jan 2020 - Dec 2020
Senior Manager, Employee Experience
Stack Overflow
• www.linkedin.com/company/stack-overflow
Jan 2016 - Dec 2020

As a 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝗻𝗮𝗯𝗹𝗲𝗺𝗲𝗻𝘁 𝗮𝗻𝗱 𝗢𝗻𝗯𝗼𝗮𝗿𝗱𝗶𝗻𝗴 𝗣𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹, I'm passionate about helping enterprise clients unlock the full value of their software investments. I specialize in designing and delivering scalable, high-impact training and enablement programs that don’t just check a box, they drive product adoption, improve engagement, and contribute to long-term customer success. With a background spanning onboarding, implementation, and operations, I bring a strategic yet hands-on approach to helping global enterprise clients get the most out of their technology investments. I’ve led training sessions for audiences of 500+ participants, supported user bases of up to 50,000, and built entire enablement libraries tailored to client needs, including custom videos, interactive tutorials, and comprehensive onboarding experiences. My work doesn’t just support adoption but results in measurable growth in product usage, renewals, and account expansions. I take pride in identifying gaps before they become issues, turning complex product features into intuitive learning experiences, and bringing clarity and alignment to cross-functional efforts. I’m deeply committed to quality and customer impact, and I bring energy, curiosity, and creativity to every engagement, whether presenting live, collaborating with stakeholders, or building behind-the-scenes content. If you're focused on driving true adoption, scalable enablement, and customer outcomes that matter, let’s connect. 𝗖𝗼𝗿𝗲 𝗦𝘁𝗿𝗲𝗻𝗴𝘁𝗵𝘀 𝗮𝘁 𝗮 𝗚𝗹𝗮𝗻𝗰𝗲 Enterprise Onboarding Strategy ➜ Scalable Training & Curriculum Design ➜ High-Impact Content Creation ➜ Customer Journey Enablement ➜ Cross Functional Alignment ➜ Product Adoption & Engagement ➜ Change Management ➜ Executive-Level Facilitation ➜ Metrics-Driven Customer Success ➜ Strategic Program Development ➜ Client Relationship Management ➜ Proactive Gap Analysis ➜ Video Enablement & Voiceover Production
stackoverflow.com
stackoverflow.co
drive21.com
sv.academy
San Diego Metropolitan Area