
Customer Success Leader & Strategist | Account Management Expert | Driving 0% Churn & Revenue Growth
Highly effective CUSTOMER SUCCESS AND SALES MANAGER with 10+ years of experience pioneering CS functions, securing large deals (up to $80K), and maintaining exceptional retention rates (including 0% CHURN). I focus on turning clients into long-term partners. As an early CS hire and builder, I specialize in transforming customer support into a proactive, revenue-generating function. My experience spans SaaS, AdTech, and B2B sales environments, making me uniquely positioned to handle both strategic client growth and team leadership. Key Career Achievements: Retention Leader: Maintained a 0% churn rate and achieved 98% client retention across multiple high-value books of business. Revenue Generation: Secured the region's largest branding deal of $80k and recovered lost business by re-engaging previously churned accounts. Process Optimization: Implemented efficiency improvements that resulted in a 20% reduction in first response times and a 30% reduction in full resolution times. Strategic Growth: Managed accounts up to $300k MRR and increased spend by 20% through expert guidance on mobile marketing, attribution, and data analysis. Technical Proficiency: Salesforce, Totango, Hubspot, Zendesk, Jira, AppsFlyer, SQL Querying. Open to both strategic Account Management and Customer Success Leadership roles. Let's connect!
vungle.com
sonyinteractive.com
neuron.sg
dena.com
bluestacks.com
appsflyer.com
Richmond, Texas, United States
Client Success and Account Strategy Consultant (Self-Employed)
Self-employed
Apr 2024 - Present
Texas, United States
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• www.linkedin.com/company/vungle
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