Customer Success Leader & Strategist | Account Management Expert | Driving 0% Churn & Revenue Growth

Highly effective CUSTOMER SUCCESS AND SALES MANAGER with 10+ years of experience pioneering CS functions, securing large deals (up to $80K), and maintaining exceptional retention rates (including 0% CHURN). I focus on turning clients into long-term partners. As an early CS hire and builder, I specialize in transforming customer support into a proactive, revenue-generating function. My experience spans SaaS, AdTech, and B2B sales environments, making me uniquely positioned to handle both strategic client growth and team leadership. Key Career Achievements: Retention Leader: Maintained a 0% churn rate and achieved 98% client retention across multiple high-value books of business. Revenue Generation: Secured the region's largest branding deal of $80k and recovered lost business by re-engaging previously churned accounts. Process Optimization: Implemented efficiency improvements that resulted in a 20% reduction in first response times and a 30% reduction in full resolution times. Strategic Growth: Managed accounts up to $300k MRR and increased spend by 20% through expert guidance on mobile marketing, attribution, and data analysis. Technical Proficiency: Salesforce, Totango, Hubspot, Zendesk, Jira, AppsFlyer, SQL Querying. Open to both strategic Account Management and Customer Success Leadership roles. Let's connect!