As a Customer Success Manager at Crusoe, I have over 20 years of experience in providing exceptional support and guidance for strategic enterprise customers across various industries and regions. My mission is to ensure customer satisfaction, retention, and growth by aligning Crusoe Cloud services with their business goals and objectives. I leverage my extensive background in IT service management, technical support, and project and program management to build and maintain strong relationships with customers, partners, and internal teams. I also have strong skills in negotiation, cross-functional teaming, crisis management, and customer relationship management. I am passionate about delivering value and innovation to customers and enabling their success.