Leading the charge in IT service management at Cognizant, my focus is on configuring and refining ServiceNow processes to deliver exceptional support to OneAmerica and Amgen Operation. Our team has successfully developed training programs and best practices, enhancing the platform's utility and fostering user competency. The skillset in technical support and network administration has been pivotal in these accomplishments, ensuring seamless integration and operation. With a track record of adeptly handling customer service challenges and removing ransomware threats, my approach is rooted in a commitment to robust cybersecurity and client satisfaction. The honor in enterprise change management reflects a steadfast dedication to elevating service levels and fortifying our technological landscape. At the heart of my professional drive is a passion for empowering organizations through meticulous IT process cultivation and safeguarding systems against evolving cyber dangers.