Principal Product Manager - Building Digital Platforms And Experiences That Uplift and Inspire ☕️

Innovate! I enjoy designing and building creative, value-focused digital commerce platforms with products and services for global customers. I'm a strong believer in the strength of constant learning in team environments. A developer of DNA and human potential within businesses to deliver results in line with strategic financial and organizational goals. A "hands-on" technology leader with a strong background in building teams, coaching performance and developing talent. My customer-centric experience spans DTC Ecommerce, Acquisition/Growth marketing, Customer Success, Engineering, Product, Dev/Data Ops, and Creative Technology with a proven track record delivering innovation for B2C and B2B brands. An athlete who loves the mountains and the training that prepares you for races. 🏆 PLATFORMS: · Extensive DTC Ecommerce, Customer Success, Data, MarTech, Software Engineering. · CMS, CRM, ERP, CDP · AWS, GCP, Serverless, and Microservices. PRODUCT, MARKETING, and CREATIVE TECHNOLOGY: · Content Creation - CMS - (Streaming, Web/Mobile, Social Campaign development) · MarTech · Technical Product Management · FullStack Engineering. · Agile Methodologies - Product Ownership - Prioritization · Product Analytics (Heap/Optimizely). · UX, CX, Adobe CC, and Design (InVision, Figma, Sketch) systems. · Product Roadmaps · KPIs/OKRs metrics for growth and digital innovation. Ecommerce Platforms: · Headless, Salesforce, Magento, Shopify Plus, WooCommerce · OmniChannel Solutions · P&L Management · Data-Driven - ROAS, Lifetime Value (LTV), CSAT, NPS, and Reputation · End-to-End Delivery CUSTOMER SUCCESS MANAGEMENT: · ServiceDesk (JIRA, Zendesk, ServiceNow) · Customer Journey Building And Performance · ITSM/ESM · CSAT/NPS DEV/DATAOPS: · Designer and Builder of innovation prototypes. · Customer Data Platforms(CDPs) · Data Analytics/Pipelines - SQL, ETL, ELT, Snowflake, Notebooks · ML solutions · Product and Customer Analytics. Portfolio: https://www.behance.net/benmorris Leadership Video: https://vimeo.com/189371036 Magic Of Technology video: https://vimeo.com/189367369 Detailed Resume - > http://bit.ly/benmorris