
I'm the next-gen Mary Poppins of Customer Support - elevating the customer experience (CX) to new heights and streamlining support systems. With 20 years of experience leading successful global and domestic teams for industries including finance, service, high-tech, gaming, and SaaS, I've mastered the art of assembling elite teams, fostering a culture of excellence and implementing cutting-edge processes. My track record speaks for itself - consistently achieving industry-leading Supercalifragilistic satisfaction scores and customer loyalty. I'm ready to take your support team to the extraordinary.
tucows.com
wargaming.com
johnpaul.com
netgear.com
bankofamerica.com
San Francisco Bay Area
Vice President of Customer Care (Domain Services)
Tucows
• www.linkedin.com/company/tucows
• Full-time
Apr 2022 - Present
Toronto, Ontario, Canada
Advisory Board Member
Transcription HUB - a e24 technologies company
• www.linkedin.com/company/e24-technologies-llc
May 2019 - Present
Director of Customer Support
InfoTrack US
• www.linkedin.com/company/infotrack-us
• Full-time
Dec 2020 - Apr 2022
Petaluma, California, United States
Vice President of Customer Experience (CX) & Support
iOPEX Technologies
Apr 2018 - Dec 2020
San Francisco Bay Area
Director of Customer Support
Wargaming
• www.linkedin.com/company/wargaming-net
• Full-time
Jul 2015 - Mar 2018
Emeryville, California
Sr. Global Technical Support & Call Center Operations Manager
NETGEAR
• www.linkedin.com/company/netgear
• Full-time
Jan 2011 - Jul 2015
San Jose, CA