Versatile professional with a diverse background across multiple industries. Experienced in cashier assistance, administration, travel planning, helpdesk management, data analysis, customer support, and financial derivatives. Skilled in delivering exceptional outcomes and adapting to dynamic environments. Strong attention to detail, excellent organizational skills, and a passion for providing outstanding service. Administrative Assistant at AMI Insurance: Supported efficient inspection operations by scheduling appointments, coordinating between customers and inspectors, and maintaining accurate records. Managed paperwork, processed inspection reports, and addressed customer inquiries. Travel Planner: Coordinated group trips to diverse destinations in Canada and the US. Negotiated and secured optimal arrangements with hotels, bus companies, and travel guides. Meticulously managed logistics to ensure seamless travel experiences. HelpDesk Administrator for E-commerce: Provided comprehensive support across French marketplaces. Addressed customer inquiries, troubleshooted technical issues, and ensured customer satisfaction. Data Quality Analyst: Utilized AI platforms to filter and analyze real-time news alerts. Identified high-impact events and emerging risks. Ensured data accuracy and facilitated timely information delivery. Customer Support Agent at Transcom Worldwide: Managed technical inquiries, disputes, and claims. Guided customers through KYC and KYB processes. Gaming Support Agent at 5CA Limited: Provided assistance with account management, troubleshooting, and enforced fair play policies. Customer Support Agent at Binance.com: Handled diverse user inquiries related to KYC, Binance Pay, Binance Earn, and cryptocurrency transactions. Financial Derivatives Specialist at Binance.com: Supported users in futures, options, and margin trading. Ensured compliance and reported suspicious trading activities. KYC Analyst at Binance.com: Conducted thorough customer due diligence, implemented KYC and AML policies, monitored accounts, and reported accordingly. Bachelor's Degree in Private Law. Excellent communication skills, proficiency in software tools, and fluency in Arabic, French, and English. Seeking new challenges to leverage diverse expertise and drive success. Completed the Google Cybersecurity Specialization course from Google in October 2023. Learned the following skills: - Python (Programming Language) - Intrusion Detection - SQL - Linux - Security Information and Event Management (SIEM)