Constantly training and evolving as a support engineer, I am passionate about safeguarding client security, including financial wellbeing. Working one-on-one with end users, learning about and documenting technology, and solving complex problems are the elements of the job upon which what I thrive. with college degrees and certifications in cybersecurity, Active Directory, Cisco switches and routers, and Linux, I bring a deep and broad range of IT skills to the table. I also have Security+, Polycom Certified Videoconferencing Engineer, A+, Network+, Google Cybersecurity Professional, Stanford Science Writing (with honors), Cisco, Wireshark, Microsoft Server, Human Resources, and Financial Accounting certifications, coupled with over a decade of experience. I'm passionate about technology and about protecting and training end users, and have a unique ability to very quickly establish a rapport with anyone, from Fortune 500 CEOs, to people answering the phones. My training and experience in Tokyo includes personnel and project management, PC and peripheral installation, configuration and maintenance, digital prepress and multimedia design. As founder and CEO of Polyglot Studios in Tokyo, I provided consulting, editing, copywriting and design for the Japanese Ministry of Finance, Microsoft, Bioware, Capoeira Zoadar, JW Music Management, Metropolis Magazine and more. I'm also the author of five books on psychology and travel. In Canada, I taught college courses on computer assembly and maintenance, digital publishing with the Adobe and Office suites, and, as sole desktop publisher for real estate giant Royal LePage, I researched and wrote a cost-benefit analysis which resulted in annual savings of hundreds of thousands in print outsourcing costs, resulting in the installation of an in-house turnkey printing solution. With Wonderlic and GRE scores in the 99th percentile, I'm a first-rate technician and communicator. http://ourmaninboston.wix.com/portfolio