
Experienced Incident and Knowledge Manager with a demonstrated history of working in the financial services industry. Skilled in Incident Management, Knowledge Management, Service Desk, ITIL, and IT Service Management.
servicenow.com
tcs.com
allstate.com
coinbase.com
pgim.com
Donegal, County Donegal, Ireland
Senior Major Incident Manager
ServiceNow
• www.linkedin.com/company/servicenow
• Full-time
Sep 2022 - Present
Sr Analyst - CX Incident Response
Coinbase
• www.linkedin.com/company/coinbase
• Full-time
Dec 2021 - Sep 2022
Team Lead Incident Management
Tata Consultancy Services
• www.linkedin.com/company/tata-consultancy-services
• Full-time
Sep 2021 - Dec 2021
Knowledge Management Process Lead
Tata Consultancy Services
• www.linkedin.com/company/tata-consultancy-services
• Full-time
Dec 2020 - Sep 2021
Knowledge Management Process Lead
Pramerica
• www.linkedin.com/company/pgimireland
Jan 2020 - Dec 2020
Knowledge Management Analyst
Pramerica
• www.linkedin.com/company/pgimireland
Apr 2018 - Jan 2020