Emmett Catterson

Experienced Incident and Knowledge Manager with a demonstrated history of working in the financial services industry. Skilled in Incident Management, Knowledge Management, Service Desk, ITIL, and IT Service Management.

servicenow.com

tcs.com

allstate.com

coinbase.com

pgim.com

Donegal, County Donegal, Ireland

Contact info

emmett-catterson-60a4b0147

Experience

Senior Major Incident Manager

ServiceNow

• www.linkedin.com/company/servicenow

• Full-time

Sep 2022 - Present

Sr Analyst - CX Incident Response

Coinbase

• www.linkedin.com/company/coinbase

• Full-time

Dec 2021 - Sep 2022

Team Lead Incident Management

Tata Consultancy Services

• www.linkedin.com/company/tata-consultancy-services

• Full-time

Sep 2021 - Dec 2021

Knowledge Management Process Lead

Tata Consultancy Services

• www.linkedin.com/company/tata-consultancy-services

• Full-time

Dec 2020 - Sep 2021

Knowledge Management Process Lead

Pramerica

• www.linkedin.com/company/pgimireland

Jan 2020 - Dec 2020

Knowledge Management Analyst

Pramerica

• www.linkedin.com/company/pgimireland

Apr 2018 - Jan 2020