
I am exceptionally driven, proactive and self-motivated with a passion for customers and forging connections through social media. I have extensive experience in marketing, PR, and customer support, all of which have developed my communication and relationship-building skills. Tenacious, creative and quick to learn, I am highly flexible and competitive, and my talent for organisation is one of my key strengths. I take a strategic and logical approach to challenges and have the ability to develop and motivate others, leading to my highly effective performance within tight deadlines and high pressure working environments (as part of a team or on my own initiative). Specialties: Community management, crisis management, customer support, social media management, training, writing, editing, proofreading, public speaking, marketing (particularly digital), event planning, production and execution, management of teams, project and campaign development, social media strategy and content creation, interpersonal communication, blogging, creating copy.
lancashiremind.org.uk
uber.com
global.com
co.uk
ac.uk
mycleveragency.com
org.uk
United Kingdom
Workplace Wellbeing and Digital Training Coordinator
Lancashire Mind
• www.linkedin.com/company/lancashire-mind
Sep 2024 - Present
Chorley, England, United Kingdom
Identity Operations Manager
Coinbase
• www.linkedin.com/company/coinbase
Feb 2022 - Dec 2023
Jump Senior Customer Operations Manager
Uber
• www.linkedin.com/company/uber-com
Oct 2019 - Aug 2020
Greater Seattle Area
Jump Senior Customer Operations Manager
Uber
• www.linkedin.com/company/uber-com
Jan 2019 - Oct 2019
Phoenix, Arizona
Jump Temporary Assignment: Recruitment Lead
Uber
• www.linkedin.com/company/uber-com
May 2019 - Aug 2019
London, United Kingdom
Senior Customer Support Manager – Crisis Response
Uber
• www.linkedin.com/company/uber-com
Aug 2017 - Dec 2018
Phoenix, Arizona Area
Freelance Writer and Presenter
The Best of Health
Oct 2013 - Nov 2013
Manchester, United Kingdom
coinbase.com
boohoogroup.com
yelp.com