Bringing Agency—a customer intelligence center for your whole company.

I believe that small is the new big. Headcount is no longer a flex. My new company Agency—the AI agent for customer success—empowers companies to scale with small, autonomous teams. I’ve seen what it takes to scale. This shift—toward smaller, faster, AI-native companies—is the one worth betting on. I’ve spent 20+ years building software companies. I founded Performable. Acquired by HubSpot. Then started Drift. Exited for $1B.