Chief of Staff with over 10 years of experience in operational leadership, strategic planning, and process improvements. Excellent at enhancing organizational efficiencies by analyzing team performance metrics and finances. Successful at serving as a trusted advisor to C-suite executives, facilitating communications, and optimizing processes to achieve business objectives. Exceptional analytical and problem-solving skills, with a strong track record of delivering results in fast-paced, detail-oriented environments. Areas of Expertise: Operational Management | Process Improvements | Reports, Proposals & Presentations | Project Management Change Management | Strategic Planning | Risk Management | Organizational Leadership Industry Experience: Financial Services, Marketing/Advertising Feel free to reach out to me directly on LinkedIn or at NLDraper82@gmail.com to network or discuss employment opportunities. -Drove 77% increase in revenue over 12 months at a growth stage SaaS crypto financial technology startup by overseeing daily operations and serving as a key advisor to the CEO. -Developed and managed an internal payment fraud management framework that reduced fraudulent applications by 82%. -Streamlined workflows and optimized efficiency, resulting in a 47% increase in team productivity. -Established an open feedback channel, resulting in a 90% reduction in year-over-year client turnover rate. -Achieved a 21% increase in profitability by converting long-time founder-led processes into scalable business systems. -Supported 12 small business clients as a Freelance Business Manager/Consultant, resulting in an average 43% increase in annual revenue for each account. -Implemented a new compliance monitoring system for clients, which reduced regulatory violations by 90% within the first year of use. #FinTech #OperationsManagement #bizops #businessmanagement #StrategicPlanning #StartupLeadership #CrossFunctionalCollaboration #SaaS #Startup #Chiefstaff #headofoperations #OperationsLeader #StrategicManagement #EntrepreneurialMindset #projectmanagement #crypto #fastpaced