An experienced Team Leader; able to explain information clearly, recognize excellence in individuals, and inspire team members to achieve their potential while working toward common goals. A skilled communicator; able to maintain cultural sensitivity, establish rapport with members of diverse groups, and promote team cohesiveness. High-energy, confident professional with an infectious enthusiasm for customer support. Creative, resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude and strong work ethic. Very knowledgeable in Unified Communications standards.