IT Customer Support Specialist

As an online IT support specialist, I have extensive experience assisting users and resolving and troubleshooting technical issues across multiple digital platforms. I possess strong written and verbal communication skills, allowing me to clearly diagnose problems, understand user needs, and deliver timely and accurate technical solutions. I am proficient in using ticketing systems, remote support tools, to ensure smooth and efficient issue resolution. My ability to multitask and work under pressure helps me maintain high levels of productivity in fast-paced IT environments. I am proactive, results-driven, and committed to delivering a user-focused support experience, enabling me to build trust, enhance user satisfaction, and contribute to long-term system reliability.