Thriving at the intersection of client success and strategic operations, I'm Dhriti Borah, a results-oriented professional passionate about bridging the gap between customer satisfaction and efficient execution. Leveraging data-driven insights and a collaborative approach, I empower organizations to achieve their goals by optimizing client journeys and streamlining processes. My expertise lies in: Operations & Project Management: Spearheading successful project execution, from onboarding initiatives to complex integrations, adhering to methodologies like Agile to ensure efficient resource allocation, on-time delivery, and clear stakeholder communication.   Client Success: Developing and implementing strategies that foster long-term client relationships, maximize user adoption through effective onboarding and training, and cultivate client advocates through exceptional service. Proven ability to enhance service responsiveness and accuracy, driving significant improvements in NPS, CSAT, and Average Resolution Time. Let's connect to explore how I can contribute to your team's success!