
Trust & Safety | Support Specialist
With nearly eight years of experience at the intersection of trust & safety, privacy compliance, content moderation, and project management, I specialize in leading cross-functional initiatives that protect consumers, improve processes, and deliver results. Currently a Support Specialist at Plaid, I manage complex data protection requests, resolve fraud cases, and develop AI-based tools to improve efficiency — all while ensuring secure, privacy-first user experiences. Previously at Scribd, I collaborated with legal and engineering teams to create and implement GDPR/DMCA compliant trainings, enforce abusive content policies, and deliver training programs across teams. I have a proven track record of coordinating stakeholders, tracking projects through Jira, developing documentation and workflows, and fostering safe, efficient systems in fast-paced environments. I bring a creative, empathetic approach to leadership and problem-solving, with a passion for aligning people, processes, and goals to achieve impactful outcomes.
plaid.com
flyfrontier.com
scribd.com
St Louis, Missouri, United States
Trust & Safety | Support Specialist
Plaid
• www.linkedin.com/company/plaid-
• Full-time
Sep 2024 - Present
Copyright, Abuse, and Privacy Specialist II
Scribd
• www.linkedin.com/company/scribd
• Full-time
Jul 2020 - Sep 2024
St Louis, Missouri, United States
Customer Support Specialist/Trust and Safety Specialist
Scribd
• www.linkedin.com/company/scribd
• Full-time
Dec 2017 - Jul 2020
St Louis, Missouri, United States
Office Manager
Scribd, Inc.
• www.linkedin.com/company/scribd
• Full-time
May 2018 - Feb 2019
Phoenix, AZ
Flight Attendant
Frontier Airlines
• www.linkedin.com/company/frontier-airlines
• Full-time
Apr 2016 - Dec 2018
Chicago, Illinois, United States
Visitor Services Associate
Peggy Notebaert Nature Museum
• www.linkedin.com/company/peggy-notebaert-nature-museum
• Part-time
Sep 2014 - Nov 2015
Chicago, Illinois, United States