Trust & Safety | Support Specialist

With nearly eight years of experience at the intersection of trust & safety, privacy compliance, content moderation, and project management, I specialize in leading cross-functional initiatives that protect consumers, improve processes, and deliver results. Currently a Support Specialist at Plaid, I manage complex data protection requests, resolve fraud cases, and develop AI-based tools to improve efficiency — all while ensuring secure, privacy-first user experiences. Previously at Scribd, I collaborated with legal and engineering teams to create and implement GDPR/DMCA compliant trainings, enforce abusive content policies, and deliver training programs across teams. I have a proven track record of coordinating stakeholders, tracking projects through Jira, developing documentation and workflows, and fostering safe, efficient systems in fast-paced environments. I bring a creative, empathetic approach to leadership and problem-solving, with a passion for aligning people, processes, and goals to achieve impactful outcomes.