As a Principal Architect at Workday, I specialize in designing and implementing Service Reliability Engineering (SRE) solutions that support the delivery and operation of enterprise-scale cloud applications. With over 20 years of experience in the software industry, I have consistently demonstrated the ability to drive business transformation, enhance customer satisfaction, and empower organizational success. I bring expertise in Strategic leadership, AIOps, incident management, Service management practices, DevOps, and IT operations management, alongside hands-on proficiency with tools like PagerDuty, Jira and ServiceNow. My work reflects a deep passion for leveraging technology and domain expertise to solve complex challenges, create tangible value, and drive continuous improvement. My mission is to ensure the reliability, availability, and performance of Workday’s products and services while fostering a culture of innovation and resilience. I am committed to empowering teams and organizations to excel by aligning cutting-edge solutions with business objectives and customer needs.