Customer Success & Compliance Specialist | SaaS & FinTech | B2B/B2C Engagement | KYC/KYB & Transaction Monitoring | Driving Retention, Revenue & User Trust | English/French

I’m a Customer Success and Compliance professional with over four years of experience helping SaaS and FinTech companies strengthen customer retention, engagement, and operational excellence across global markets. At Cadana, and previously at Access Bank, I’ve led initiatives that deepened client relationships, improved service delivery, and supported scalable growth — all built on a foundation of strong sales experience and customer insight. I combine strategic thinking with customer empathy — turning feedback and data into actionable insights that enhance product adoption and user satisfaction. My work spans B2B and B2C support for users across LATAM, APAC, EMEA, and the U.S. I also handle core compliance functions, including KYC/KYB verification and transaction monitoring, ensuring secure and trusted customer interactions. Fluent in English and French, I bring a multicultural, data-informed, and people-first approach to every collaboration. My goal is simple: to help companies deliver experiences that build loyalty, confidence, and sustainable growth — one customer at a time.