
Corporate Customer Success Manager @ Genially | Enhancing Customer Engagement
Customer Success Manager & Customer Success Consultant I am an expert in building customer success & support departments from scratch within startups and digital companies. I also design the processes, selecting the appropriate tools and implementing KPIs. I am proficient in to reporting to the C-level, as well as hiring and training efficient and effective team member. If you need help with building or rebuilding your customer success team or strategy, please feel free to reach out to me Skills: ✔️Experience working with senior and executive-level customers ✔️Well-organised, great attention to detail and the ability to prioritise. ✔️Multitasking and project management skills. ✔️Ability to work and excel in a fast-paced environment. ✔️ Proficiency with Hubspot, Salesforce, Pipedrive, Intercom and other CRM software ✔️ Proactive to come up with new ideas and pivot when something is not working ✔️ Strong reasoning & analytical skills ✔️Ability to absorb product knowledge quickly and process information to apply to customer needs ✔️ Strong ability to explain highly technical issues to non-technical audiences #Customer Obsession #Client Engagement #Account Management #Customer Satisfaction #ProblemSolving #Meeting management #B2BSaaS #CustomerSuccessExcellence
atento.com
borneo.io
infor.com
agroptima.com
foundever.com
United States
Corporate Customer Success Manager (High-touch)
Genially
• www.linkedin.com/company/geniallyofficial
Nov 2021 - Present
Remote
Customer Success Manager (SaaS B2B)
Agroptima
• www.linkedin.com/company/agroptima
Feb 2020 - Nov 2021
Remote
Head of Customer Success (SaaS B2B)
Borneo
• www.linkedin.com/company/borneodata
May 2019 - Feb 2020
Barcelona y alrededores, España
Head of Customer Support & CS Ops
MyPoppins
• www.linkedin.com/company/mypoppins
Sep 2017 - May 2019
Barcelona y alrededores, España
External Consultant in Customer Success
HiGuests
• www.linkedin.com/company/higuests
Jan 2019 - Dec 2019
Barcelona, Cataluña / Catalunya, España
Training & Quality
Atento
• www.linkedin.com/company/atento
Sep 2016 - Sep 2017
Administrativa en Digitalización de Libros Contables
Registro Mercantil de Barcelona
Aug 2007 - Sep 2008