Corporate Customer Success Manager @ Genially | Enhancing Customer Engagement

Customer Success Manager & Customer Success Consultant I am an expert in building customer success & support departments from scratch within startups and digital companies. I also design the processes, selecting the appropriate tools and implementing KPIs. I am proficient in to reporting to the C-level, as well as hiring and training efficient and effective team member. If you need help with building or rebuilding your customer success team or strategy, please feel free to reach out to me Skills: ✔️Experience working with senior and executive-level customers ✔️Well-organised, great attention to detail and the ability to prioritise. ✔️Multitasking and project management skills. ✔️Ability to work and excel in a fast-paced environment. ✔️ Proficiency with Hubspot, Salesforce, Pipedrive, Intercom and other CRM software ✔️ Proactive to come up with new ideas and pivot when something is not working ✔️ Strong reasoning & analytical skills ✔️Ability to absorb product knowledge quickly and process information to apply to customer needs ✔️ Strong ability to explain highly technical issues to non-technical audiences #Customer Obsession #Client Engagement #Account Management #Customer Satisfaction #ProblemSolving #Meeting management #B2BSaaS #CustomerSuccessExcellence