I am a dynamic and results-driven retail leader with over 31 years of experience in retail management and a deep passion for cultivating and nurturing talent. I specialize in driving staff development to unlock individual potential, enhance team performance, and maximize business growth. With a proven track record of exceeding sales goals, delivering exceptional customer experiences, and fostering a motivating and energetic work environment, I lead by example. I am a hands-on leader who builds a culture grounded in consistency, accountability, and a client-first mindset. My expertise spans Made-to-Measure services, luxury apparel, leather goods, and fine jewelry, including precious stones and metals. My core competencies include buying and merchandising, retail operations, loss prevention, inventory control, P&L analysis, sales and product training, client relations, CRM, marketing, community outreach, customer experience strategy, event planning and execution, staff training and development, as well as POS systems, scheduling, and sales analysis.