Hey there! I'm a customer focused Technical Support leader with a background in the software industry (MDM/Mobile Device Management). Throughout my career, I've developed strong problem-solving and communication skills, which have helped me effectively create, lead, and manage technical support teams. One of my greatest strengths is my ability to identify areas for improvement and drive innovation. I'm always looking for ways to streamline processes and find creative solutions to complex issues. I'm also extremely proud of my achievements in driving employee engagement. For two years, I was able to achieve a 100% employee engagement score through corporate engagement surveys, which is a testament to my leadership style and commitment to creating a positive and inclusive work environment. Overall, I'm passionate about using my technical and leadership skills to help organizations succeed. I'm excited to connect and explore opportunities to collaborate and drive positive change.