Senior Consultant at EY

Seasoned Software Engineer | Full Stack Developer | 12+ Years of Expertise With over 12 years of experience, I have excelled in steering the complete software development lifecycle, showcasing proficiency in native and web-based applications. Key Achievements: Managed and streamlined over 3.6 million calls in a 4-month period, merging 10 IVRs and supporting 14 languages. Integral role in integrating chatbot support, achieving an omnichannel solution for managing unemployment benefits. Demonstrated a 33% autonomous call resolution efficiency, reducing the need for live agent transfers. Enhanced self-service capabilities, addressing 70,825 customer-specific claim requests, significantly contributing to customer satisfaction. Notable Experience: Spearheaded the improvement of the Notification Service, enabling efficient communication via GRPC, Websocket, and Emails. Led the successful migration of micro-services from AWS to GCP, leveraging various GCP services for enhanced performance. Established CI/CD pipelines for streamlined deployment in GCP, showcasing efficiency in project delivery. Contributed to the development of flows for IPMs, ensuring effective planning and monitoring of services. Additional Experience: Collaborated with the Content Workflow team to design and implement workflows using Camunda, Java8, and Spring Boot. Developed a scalable AWS-based service for delivering high-quality content to Video Management Systems (VMS). Implemented continuous improvement strategies for user experiences and significantly improved system performance. Demonstrated expertise in multimedia data handling. Education: Master of Science in Computer Science from the University of Illinois Chicago (2014-2016). Bachelor of Technology in Electronics and Communications from Indira Gandhi Delhi Technical University (2009-2012). Skills: Proficient in Java, HTML, MySQL, Python, GCP, AWS, Harness, Tekton, MongoDB, DynamoDB, Jenkins, Docker, and more. Strong teamwork, project management, training, and mentoring skills. Continuously evolving and learning, demonstrating a strong learning agility. I am passionate about software development, problem-solving, and embracing new technologies. Open to opportunities that allow me to contribute my skills and expertise to challenging projects. Connect with me at ruchichhabra009@gmail.com.