
Seasoned Program Manager with extensive experience in building processes and programs at scale; centered around customer experience, customer success, community, voice of the customer and operational efficiencies. In terms of business outcomes, my programs specifically focus on decreasing churn, improving customer adoption, improving time to value, optimizing the customer journey, and enabling bi-directional insights between customers and the business. In my free time, I enjoy being with my family, listening to true-crime podcasts, visiting museums, traveling, discovering new restaurants and investing in / partnering with founders building interesting things.
twilio.com
pacelabs.com
tricentis.com
New York, New York, United States
Sr. Program Manager - Digital Customer Success
Twilio
• www.linkedin.com/company/twilio-inc-
• Full-time
Dec 2021 - Present
Mentor
Tangent
• www.linkedin.com/company/jointangent
May 2025 - Present
Business Mentor
Fast Forward
• www.linkedin.com/company/fast_forward
Mar 2025 - Present
Program Manager, Customer Experience & Marketing
Tricentis
• www.linkedin.com/company/tricentis
• Full-time
Jan 2020 - Dec 2021
Jersey City, New Jersey, United States
Implementation Project Manager
ExteNet Systems, Inc.
• www.linkedin.com/company/extenet-systems-llc
• Full-time
Jan 2018 - Dec 2019
Greater New York City Area
Project Manager
Project Resources Group
• www.linkedin.com/company/project-resources-group-inc-
Jan 2014 - Dec 2018
Greater New York City Area