Seasoned Program Manager with extensive experience in building processes and programs at scale; centered around customer experience, customer success, community, voice of the customer and operational efficiencies. In terms of business outcomes, my programs specifically focus on decreasing churn, improving customer adoption, improving time to value, optimizing the customer journey, and enabling bi-directional insights between customers and the business. In my free time, I enjoy being with my family, listening to true-crime podcasts, visiting museums, traveling, discovering new restaurants and investing in / partnering with founders building interesting things.