As a seasoned business operations leader, I bring a wealth of expertise in product management, strategic planning, and optimizing customer experiences. My experience has been deeply rooted in the dynamic environment of contact centers, where I've honed my skills in both senior leadership, guiding and developing teams, and as a strategic bridge between customer-facing operations and the Product and Technology departments. In this capacity, I have been influential in enhancing end-user applications to optimize performance and satisfaction. Furthermore, my contributions have extended to driving improvements in user experience through the development and implementation of best-in-class tools and streamlined processes. These initiatives have positively impacted not only the customer journey but also the experience of internal employees and key stakeholders. My driving passion is to leverage collaboration and strategic thinking to build stronger, more meaningful relationships between businesses and their customers. I am consistently motivated to join teams that are dedicated to enhancing user experiences and driving high levels of engagement. Whether I am participating in the creation of innovative tools or engaging directly with customers to resolve issues and gather feedback, my goal is always to contribute to a positive and productive environment. In addition to my core operational and strategic expertise, I have an understanding of Full-stack web development, exposure to numerous programming languages, software applications, and development frameworks. This technical fluency has enabled me to operate effectively in product manager roles, developing and deploying dynamic web applications. This dual perspective allows me to understand technical constraints and possibilities and bridge the gap between business needs, customer experience, and technical solutions. I am always eager to expand my professional network and connect with former colleagues and new acquaintances alike. If you believe there is an opportunity for us to collaborate or explore new ventures together, let’s connect!