Hello everyone, I began my career as a customer support representative in both local and global fintech companies. Throughout this time, I communicated directly with customers through various channels (chat, email, call, and video call), assisting them in resolving their issues, using tools, and analyzing their needs related to the offered products, then providing feedback to various teams. I continuously develop myself across multiple channels, especially by keeping up with the dynamic flow in the cryptocurrency exchanges and music distribution industries. I prepare presentations and conduct one-on-one training sessions based on customer requests. I have experience working collaboratively with sales, finance, content, and product development teams to provide the most suitable support to customers in the shortest time possible. My multitasking skills, customer communication, and proficiency in using Zendesk, Jira, and Salesforce are strong, and I am always solution-oriented. I provide technical and practical solutions, training for program and backend usage, and I prepare and edit product articles detailing system information. I take great satisfaction in being part of innovative and forward-looking industries, staying updated with the latest developments, and conveying this information to users to help them.