Senior Fraud Remediations Specialist

CUSTOMER-CENTRIC SENIOR PAYMENTS OPERATIONS SPECIALIST | FINANCIAL SERVICES OPERATIONS ► Dynamic and extremely organized team player with expertise in processing domestic and international payments and back-office operations with strong knowledge of multiple payment rails. Effective listener and strong communicator who works well under pressure with tight deadlines, collaborating and sharing knowledge with cross-functional teams. ► Ensures operational accuracy and efficiency of fraud claims, transaction recalls, and disputes. Organizational collaborator and detail-oriented trusted advisor to team, department, and other internal stakeholders such as Risk & Compliance, Customer Experience, Customer Success, and Account Executives. ► Highly analytical problem solver with a positive attitude who thrives in results-driven, fast-paced environments. Quick learner who adapts and responds to new challenges as well as learns new systems and financial concepts promptly to meet the business objectives. ► CORE COMPETENCIES Payments Processing | ACH | SWIFT | Credit Card & Push Transactions | Disputes & Resolution | Compliance | Operational Integrity & Efficiency | Cross-Functional Collaboration | Relationship Development | Customer Satisfaction | Process & Protocol Improvement | Automation ► TECHNICAL SKILLS: Zendesk, Tableau, Visual Portfolio Manager, Markit Loan Platform, ClearPar, MS Office, Word, Excel SharePoint bbaillie85@gmail.com