Principal Business Analyst at Altera Digital Health / Distinguished Toastmaster, Toastmasters International

Information Technology executive with 25+ years of consistent leadership excellence on both the enterprise development and deployment of software internally and externally as well as a sound background with operations and working with other C-level executives. Realign teams to their core function and return stability to non functioning organizations by studying business processes and infrastructure dynamics by providing a "4 9s" (99.99%) service level agreement to the other internal business units. Goals include integrating new, strategic technologies into the existing enterprise to develop maximum ROI and drive additional business value. Experience in leading both software development teams as well as operations in both an internal and external role. Specialties: BigData, Advanced Predictive Analytics, ERP, Enterprise Document Management/Imaging, CRM, M&A work with IT Due Diligence, Enterprise Data Modeling, Database Design, Cisco Enterprise Contact Center, VOip, SIP, MetroE/MPLS/TDM, Telephony Audit, Cloud Technology Integration, Call Center Operations