At AllCare Plus Pharmacy, my role as Director of IT harnesses over five and a half years of dedicated service, fostering a team that excels in delivering customer-centric technical solutions. Specializing in helpdesk system creation, phone service management, and asset tracking, I have established robust frameworks that ensure seamless operations and outstanding user support. My tenure has seen the successful design, implementation, and management of comprehensive IT infrastructures, including cloud migration and technical support. The focus has always been on optimizing processes to enhance customer relationships and achieve superior service levels. I'm passionate about leveraging technology to drive business success and forging connections that help organizations flourish.