Product Support Specialist

• Results-driven professional with 7+ years of work experience in technology and operations, including 2 years of direct managerial experience. Key skills include project management, performance management, product operations and data analytics. • Proven track record of delivering measurable results in agile environments, achieving up to 70% improvement in key business metrics. • Highly effective at communicating and influencing stakeholders at all levels. Accomplishments include successfully pitching a restructuring proposal to global leadership. • Promoted year-on-year in all full-time roles in recognition of leadership capabilities and exceptional performance.