Twenty years of hands-on experience with the Baldrige Performance Excellence System, a globally recognized standard for management innovation and organizational excellence practiced in over 60 countries around the world. The Baldrige System provides specific criteria for assessing and improving all major performance drivers in organizations including leadership, governance, strategic and action planning, customer focus, information and knowledge management, workforce capability, work systems, and financial controls. Specialties: Strong capabilities in organizational assessment, leadership coaching and development, strategic planning, customer and market analysis, knowledge management, workforce development, and business process improvement. Secret-level security clearance.