As an IT professional with 3+ years of experience in IT Support, Sales, and Customer Support, I specialize in delivering seamless technical solutions that enhance business efficiency. With a strong background in Computer Science and Information Technology, I bring expertise in Service Desk Management, CRM Systems (DFM, Rave), and System Automation. 🔹 Key Strengths & Certifications: ✔ Microsoft 365 & Azure Fundamentals Certified – Expertise in cloud solutions, administration, and security ✔ Front-End Development (Andela Certified) – Understanding of HTML&CSS and application performance ✔ Customer-Centric IT Support – Identifying user needs and optimizing support processes ✔ Product & Performance Analysis – Monitoring and improving product functionality to meet business objectives I am passionate about leveraging technology to drive business growth, ensuring operational efficiency, and providing strategic solutions that align with organizational goals. My commitment to continuous learning and problem-solving allows me to adapt to evolving tech landscapes while delivering exceptional service. I am open to opportunities where I can apply my expertise in Microsoft 365, Azure, IT Support, and Product Analysis to drive innovation and business success. Let’s connect!