Hi! 👋 I’m Angela, a Customer Success focused professional with 3+ years of experience driving adoption, retention, and expansion across EdTech and IT. Currently I work at Chegg Skills, where we help working adults gain practical skills in AI, Business, and Data, empowering them to unlock new career opportunities and higher earning potential. In my role as Student Outreach Coordinator, I drive learner engagement and course value realization through thoughtful, data-informed outreach. I coach learners on how to identify and articulate their skills, build professional confidence, and translate their learning into meaningful career advancement. Previously, as Student Success Coach, I provided personalized guidance that strengthened both enrollment conversion and graduation outcomes. Earlier, as Employer Partnership Representative, I built relationships with potential employer partners to uncover hiring needs and generate job leads aligned with our learner's goals. With 3+ years of experience across Customer Success, Account Management, and Business Development, I bring a unique blend of strategy, empathy, and results orientation. I’m highly skilled with CRM, CS, and sales engagement platforms, using them to streamline communication, monitor customer health, and drive outcomes. Tools I use often: • Sales/CS: Apollo, HubSpot, LinkedIn Sales Navigator, Planhat, Salesforce, Salesloft, Zendesk • Collaboration: Asana, Confluence, Google Workspace, Miro, Slack, Zoom 𝗘𝗮𝗿𝗹𝘆 𝗖𝗮𝗿𝗲𝗲𝗿 & 𝗣𝗲𝗿𝘀𝗼𝗻𝗮𝗹 𝗟𝗶𝗳𝗲 I earned my BA in English from Georgia State University and spent two years teaching English in Madrid–an unforgettable experience that shaped my independence, adaptability, and love for cross-cultural learning. I still cherish those friendships and return to Spain whenever I can. 💃🏻🇪🇸 Outside of work, you’ll find me with friends and family, exploring new restaurants, hiking, or planning my next adventure. Always happy to connect – whether to talk about careers, EdTech, or life, so feel free to reach out!