 Technical Scrum Master/Business Systems Analyst with over 4+ years of extensive experience in requirements gathering, analysis and communication, business process analysis, documenting various projects artifacts and testing operations.  Adept in creating various project artifacts such as Business Requirement Document, Functional Specification Document, and System/Technical Requirement Specification  Proficient in conducting GAP analysis, Root-cause analysis, and Impact Analysis for driving effective solutions for business cases  Experienced in identifying Stakeholders by power to interest ratio and adept in eliciting requirements by conducting Personal interviews, Requirements Workshops, JAD Sessions, Questionnaires, Documentation Analysis, Focus Groups, Surveys and Brainstorming for software development.  Effective in acting as a liaison between business users and IT development team onshore/offshore for driving effective solutions for project management  Hands on experience in interacting with Stakeholders, User Clients, and Developers, while meeting the needs and goals  Competent in Creating Unified Modeling Language (UML) diagrams such as Use Case Diagrams, Class Diagrams, Orchestration Process and Sequence Diagrams.  Joint Application Development (JAD) sessions with end-users, SMEs' and development team for project meetings, walkthroughs, technical sizing sessions  Experience in validating on the Client-side, Server-side and, database validations.  Comprehensive understanding of web-services such as REST and SOAP using WSDL and XML using internet protocol suite such as HTTP under three-tier and Service Oriented Architecture (SOA).  Proficient in working with relational databases such as Oracle and MS SQL Server.  Experienced in modeling logical data models, conceptual data models (ERDs), as well as generating complex Data Definition Language, Data Manipulation Language, and Data Retrieval Language using SQL queries.  Compressive understanding of web development techniques such as HTML/CSS, AJAX  Hands on experience Tracking, prioritizing defects based on criticality and severity and tracking the progress of testing by creating and maintaining Requirement Traceability Matrix and Defect Matrix.  Facilitated scrum ceremonies, worked on managing product backlogs.  Expertise in Agile techniques including user stories, velocity, capacity, story points, product/sprint backlog, burn-down/burn-up chart