Motivated and highly skilled customer service agent. Highly experienced in providing exceptional customer support face to face and using different software applications to troubleshoot customer issues. Trained and nested all new hires providing them with detailed and high quality trainings. Person of contact for the team and a big team spirit person who loves to help. Cross trained for multiple departments such as T1, T2 and SME Compliance , FCA, Incubation, Institutional Onboarding, KYC, High Risk, Custody, SME Business analysis, Anti-Money Laundering (AML), Transactional Monitoring and FinCrime.