I am an adaptable and detail-oriented IT Generalist with strong customer service and communication skills. I effectively bridge the gap between the IT department and staff, handling all technology-related issues, troubleshooting, resolving, and escalating as needed. I am a leader in Teams, Zoom, and Zoom Phone training and administration, IT training, and support. I assist in developing personal workflows and explain IT in an accessible way. I enjoy helping people feel at ease with everyday technology. 365 administration Active Directory Entra Account Administration Zoom and Zoom Phone Administration and training Teams Administration and training Monitoring of network resources, hardware/software, and mobile devices Audio Video configuration and support Software and hardware support and training IT inventory Management Subscription License Administration PC and Mac client and mobile support Patching, install, configure, repair I am a passionate musician and Sound Designer; recording, producing, composing and performing music and Foley for documentaries and film; recording local artists to create EP and Full Length media. I am a guitarist by trade but also play bass and sing. I enjoy serving the community through the arts. I have volunteered at University of Minnesota and spoke on sound design to television production classes. I am dedicated to helping students practice tried and true methods for sound design, but then encourage them to discover new ways to enrich the arts community through sound.