
🎯 Currently working at the intersection of customer experience, onboarding, and product adoption. Passionate about building strong client relationships and turning feedback into growth. What truly drives me is helping clients adopt a product, building long-term trust, and ensuring they get maximum value from their experience. From onboarding to retention, I enjoy identifying pain points, structuring efficient customer journeys, sharing feedback with internal teams, and making sure every user stays engaged, satisfied, and autonomous. 🚀 As the co-founder of BlockLoads, I’ve built and launched several SaaS products in the web design space, specifically for the Shopify and e-commerce ecosystem — including AppSections, and soon DropSections and SectionsLab.
formality.com
blockloads.com
tvty.tv
nlsn.co
tivoly.com
tous-acteurs-des-savoie.coop
havasplay.com
Paris, Île-de-France, France
Customer Success Manager
Formality
• www.linkedin.com/company/formality-group
• Permanent
Apr 2025 - Present
Paris, Île-de-France, France
Co-Founder & CEO
BlockLoads
• www.linkedin.com/company/blockloads
Jan 2023 - Present
Greater Paris Metropolitan Region
Co-Founder
Kapsule Labs
• www.linkedin.com/company/kapsule-labs
Apr 2022 - Present
Grenoble, Auvergne-Rhône-Alpes, France
Web3 Junior Project Manager
Havas Play 🇫🇷
• www.linkedin.com/company/havasplay-fr
• Internship
Jul 2023 - Dec 2023
Ville de Paris, Île-de-France, France
Customer Success Manager (Gap Year internship) • Nielsen
Nielsen
• www.linkedin.com/company/nielsen
• Internship
Aug 2021 - Dec 2021
Paris, Île-de-France, France
Junior Sales Account (Gap Year Internship) • TVTY
TVTY, a Nielsen company
• www.linkedin.com/company/tvty
• Internship
Jan 2021 - Jun 2021
Paris, Île-de-France, France