Manager, Enterprise Customer Success @ Okendo - Driving Retention & LTV Through Reviews & Loyalty

As a dedicated Sales & Customer Success professional, I have a proven track record of enhancing client satisfaction, driving growth, and leading teams in the tech industry. In my current role as Manager, Enterprise Customer Success at Okendo, I manage a diverse portfolio of Enterprise Shopify businesses, guiding them to leverage reviews and loyalty programs for better business outcomes. I’ve been deeply involved in key initiatives that have strengthened client relationships, expanded our global reach, and empowered my clients to achieve significant business growth. Throughout my career, I’ve taken on leadership roles at companies like Tapcheck and ROSS Intelligence, where I played a crucial part in setting up and scaling Customer Success and Sales operations. As the first Customer Success hire at Tapcheck, I led the creation and management of the account management, implementation, and customer service departments, ensuring a solid foundation for the company’s growth. At ROSS Intelligence, I drove product enhancements and strategic marketing campaigns, collaborating closely with cross-functional teams to align customer needs with business objectives. I’m highly proficient in product demonstration and customer relationship management, consistently delivering engaging presentations that showcase the value of products and services. My strong customer-centric approach has helped me build lasting relationships, resulting in increased customer loyalty and satisfaction. I also have a proven track record of meeting and exceeding the goals set for me, which has contributed to the success of both my clients and the organizations I've worked with. I’m passionate about helping businesses succeed through technology and strategic customer engagement. I thrive in dynamic environments where I can contribute to team success, develop talent, and drive impactful results. My interests span across generative AI, ecommerce, legal tech, and mixed reality, and I’m always open to connecting with like-minded professionals and exploring opportunities for collaboration.