Product Leader

Product Executive | Platform Strategy | Fintech & Fraud | Product Craft & Culture Builder I’m a senior product executive with 25+ years in product and engineering, including 14+ in executive leadership. I specialize in platform modernization across fintech, fraud, payments, and customer experience - and I build strong product cultures that scale craft, clarity, and execution. At Cash App, I lead platform strategy for post-transaction experiences - spanning P2P, Cash Card, ACH, AfterPay, and scam support. My team focuses on reducing customer friction and loss through scalable automation and self-service. We’ve improved trust, reduced manual resolution effort, and achieved very high automation across key workflows. At Varo Bank, I drove modernization of platforms across onboarding, identity (KYC), payments, fraud, fin crime, core banking and servicing. By transforming data, platform, and AI capabilities, we reduced operating costs by 50%, accelerated GTM cycles from weeks to hours, and improved onboarding conversion by 15%. At Western Union, I scaled the digital business from $50M to $1B+ across 100+ countries. I led 600+ global team members and built platforms used by partners like Google Pay and Facebook. From 150+ apps, in-store kiosks to hosted platforms to omnichannel products, I helped WU become a global digital leader. As a product leader, I scale teams - not just products. I’ve built and mentored global orgs of 150+, across product, design, engineering, and ops. I lead with clarity, context, and consistency - ensuring teams know how to think, not just what to do. Product Craft: I establish principles and rituals that improve strategy, execution, and decision quality Cross-Functional Influence: I drive outcomes across engineering, risk, compliance, and operations by aligning incentives and treating partners like core customers Platform Thinking: I architect modular systems that scale internally, reduce duplication, and increase speed to market Areas of Expertise Platform Modernization | Global App Development | Fintech Infra | Fraud & Risk | RegTech | KYC & Compliance | CX Ops | Post-Transaction Support | AI/ML Automation | Identity & Trust | Global Product Strategy | Product Org Design | Customer Lifecycle | Behavioral Analytics | Martech | CRM Let me know if you'd like help building strong platforms or strong product teams - I’d love to connect