My career has been spent at the interface of customer satisfaction, excellent product, and business growth from finance to product management to customer success over the past five years. My background as a Finance professional has equipped me with a strategic mindset for driving business success, while my experience in Product Management has honed my ability to deliver high-quality products that meet and exceed customer expectations. Additionally, my Customer Success roles have allowed me to cultivate a deep understanding of customer needs, implementing effective strategies to enhance their experiences. Throughout my career, I have consistently achieved key performance indicators, including driving customer retention, upsells, cross-sells, and successfully resolving escalated customer inquiries within tight timeframes. My proficiency in managing customer service policies has contributed to an 84% increase in customer satisfaction ratings, and I have effectively reduced customer complaints by 54% through improvements in user interface interaction. I bring to the table a proven track record of enhancing customer experiences, combined with a detail-oriented approach and a commitment to seeing tasks through to their conclusion. My diverse skill set and dedication make me a valuable asset for any organization seeking to optimize customer satisfaction, elevate product quality, and drive sustained business growth. Managing a diverse book of business, proficient in overseeing renewals, and adept at driving expansions. Technical Competencies: - Expertise in CRM systems such as Hubspot, and leveraging them for effective customer relationship management and business development. - Proficient in data analysis and reporting tools to extract actionable insights for strategic decision-making. - In-depth knowledge of software testing methodologies, including manual testing, user acceptance testing, performance testing, automation testing, and regression testing. - Adept at managing customer support operations, emphasizing customer success and retention strategies. Soft Skills: - Exceptional communication and interpersonal skills, facilitating effective collaboration within cross-functional teams. - Demonstrated problem-solving and critical thinking abilities, contributing to successful dispute resolution and negotiation. - Strong organizational skills, attention to detail, and the ability to prioritize tasks for efficient time management. - Adaptability to dynamic work environments and leadership capabilities to drive positive outcomes.