Customer Success Executive | Driving Enterprise Growth, Retention & Strategic Partnerships

I’m a growth-focused Customer Success and Client Experience leader with 20+ years of driving enterprise retention, loyalty, and operational excellence across SaaS, HR tech, MarTech, and health & wellness platforms. I build cross-functional momentum — aligning product, GTM, and support to design seamless customer journeys that convert, retain, and expand. At companies like Bloomreach, Circuit, and Foodsmart, I’ve scaled teams, rebuilt PS orgs, led global CS functions, and consistently beat net and gross retention targets (122% NR, >98% GR). I’m most energized in high-ownership roles where I can lead teams, co-create strategy, and work closely with customers and internal stakeholders to realize measurable value. Whether it’s setting up a PLG motion, regionalizing a product, or coaching a team through change, I bring a calm, collaborative, and deeply committed leadership style. Currently open to strategic leadership opportunities where customer outcomes = business outcomes. Always happy to connect and collaborate!