Adam Oliver is a passionate South Australian, and is the Executive leading Experience and Enablement at Telstra Enterprise. He is responsible for shaping and executing a comprehensive strategy that redefines the employee, customer, and channel experience, across Telstra’s Enterprise and Government customers. Through a newly established Change Office, he and his team are driving meaningful transformation by aligning people, processes, and technology. His ambition is to deliver superior customer engagement, enhance the employee experience, and enable impactful organisational change. Adam previously ran an Agile Chapter Area of over 1300 Client Partners, Business Development Managers, Delivery Consultants and General Managers for Telstra’s Enterprise, Government and Business customers in Telstra’s Chapter model. Adam was a long standing State Manager of Telstra Enterprise/Business for South Australia and the Northern Territory at Telstra. Having lead a diverse range of teams across almost 20 years in the ICT industry, Adam is passionate about authentic leadership as a key enabler of success. Whilst he started his career leading large numbers of employees in world-class Telstra contact centres, he has spent more than 20 years running Account Management teams, multi-discipline technical teams and national groups of high-performing sales specialists. He has a successful track record of delivering both turn-around and growth outcomes in the businesses that he has lead. Adam has proudly mentored many up and coming leaders. Adam previously won a South Australian state leadership award in the Australian Telecommunications Awards.