
As a Technical Support Engineer at Twilio, I leverage my extensive experience in customer service and technical support to provide personalized solutions for customers and partners. I have a strong background in cloud and streaming products, having worked as a Personalized Support Engineer at Twilio and a Technical Support Engineer at Wowza Media Systems. I am proficient in REST APIs, network connectivity, and Microsoft Office, and I hold certifications in Python. I am passionate about delivering excellent customer service and ensuring the quality of software-based streaming products.
twilio.com
comcast.com
wowza.com
bestbuy.com
Durango, Colorado, United States
Staff, Technical Account Manager
Twilio
• www.linkedin.com/company/twilio-inc-
• Full-time
Jul 2025 - Present
Personalized Support Engineer 3
Twilio
• www.linkedin.com/company/twilio-inc-
• Full-time
Jul 2022 - Present
Denver, Colorado, United States
Personalized Support Engineer 4
Twilio
• www.linkedin.com/company/twilio-inc-
• Full-time
Jan 2025 - Jul 2025
Technical Support Engineer
Wowza Media Systems
• www.linkedin.com/company/wowza-media-systems
• Full-time
Jan 2021 - Jul 2022
Golden, Colorado, United States
Support Engineer Jr.
Wowza Media Systems
• www.linkedin.com/company/wowza-media-systems
• Full-time
Aug 2019 - Jan 2021
Golden, Colorado, United States
Technician
Wowza Media Systems
• www.linkedin.com/company/wowza-media-systems
Sep 2017 - Aug 2019
Golden, Colorado