As a Technical Support Engineer at Twilio, I leverage my extensive experience in customer service and technical support to provide personalized solutions for customers and partners. I have a strong background in cloud and streaming products, having worked as a Personalized Support Engineer at Twilio and a Technical Support Engineer at Wowza Media Systems. I am proficient in REST APIs, network connectivity, and Microsoft Office, and I hold certifications in Python. I am passionate about delivering excellent customer service and ensuring the quality of software-based streaming products.