I'm an accomplished, customer and people forward, operations, client service and product solutions professional with broad leadership experience. I've built small groups to scale rapidly and have led large organizations while always remaining focused on customer experience, both repeatable and custom solutions, with insight, research, experimentation, transparency, and empowerment infused into the culture. I have a history of establishing and cultivating diverse, open environments for creative and driven individuals to coalesce into high-performing teams. I'm operationally adept and have a deep understanding of the integration of the human element when combined with technology and automation. To this end, I've founded groups to support 15x business increase in just over a year. Additionally, I have business, tech, product, and design acumen, enabling me to communicate across the spectrum of stakeholders. I've led large scale technology and business migrations and integrations ranging from $10m-1.2b in revenue. Lastly, my product development experience spans from the clearly defined and incremental to the obscure, new, and experimental. Overall, I achieve results through communicating openly, operating with great integrity, fostering innovation, hard decision making, and accountability. Things of value that I can do: -> Change management - Get people, customers, systems and tools from one place to another successfully. -> Customer Experience - It starts with understanding, but is built on information and execution. -> Innovation practices/skunkworks - Experiment, learn, deliver new things quickly and successfully. -> Rapid, lean product development - Get the idea in the hands of real users. Keep the time and budget down. -> Operational improvements - Free up time and balance the humans with the technology. -> Sales engineering program development - Communicate the business value and the tech. -> UX improvement practices - Make things for real people