I am a transformation leader with 20 years of experience driving digital-first strategies and operational excellence with a focus on marketing operations. I specialize in aligning customer needs with business goals, working closely with C-suite executives to simplify complexity, accelerate decision-making, and enhance customer engagement. My expertise spans experience design, transformation, AI-enabled automation and marketing technology optimization. I am passionate about leveraging data, technology, and innovation to create seamless, high-impact customer experiences. KEY SKILLS • Digital Transformation: Leading digital innovation for marketing and customer operations. • AI Driven operations: use of AI to enhance marketing operations and customer experience • Omnichannel Strategy & Engagement: Designing and optimizing omnichannel customer journeys. • Change Management and Resilience: Skilled in steering organizations through complex transformations and industry shifts with a focus on sustainable growth. • Stakeholder Influence & C-Suite Advisory: Driving executive decision-making with CX-focused insights.