Cofounder @ Property Copilot | The rental OS that cuts tenant risk and ends landlord chaos - screening, payments, messaging, documents, credit building, and cross-border payments all in one app.

Natural curiosity drives me to find answers to my client's most pressing questions (I like to solve problems) and provide holistic, strategic solutions that delight them and resolve some of their biggest organizational challenges. For the last +5 years, this is what I've done for some of the largest clients at Shopify Plus as a customer success manager, becoming a trusted advisor to a book of business of +$1.5B GMV; understanding each merchants business objectives and building strategies that support them in achieving those objectives through product adoption, change management, software integrations, service delivery etc. As a customer success leader, I built an impactful Key Accounts team that oversaw +$100M in ARR, while spearheading initiatives that increased OMS efficiencies by over 20%, saved hundreds of hours of administrative work for both clients and internal teams, and boosted client GMV by six figures. My ability to establish long and short-term strategies to boost customer satisfaction led to a +95% client retention rate for over 3 years, with a 0% churn rate through 2021/2022. In addition to this valuable experience, other key impacts include: - Strategic business planning - Customer, partner and client relations - Process improvements - Training, development & mentorship I'm always looking to grow my network and enjoy connecting with people across a range of industries, so don't hesitate to reach out if you'd like to get in touch: Via LinkedIn Twitter: @abhawan Email: aaron.bhawan@gmail.com