WhatsApp is a fast, simple and reliable way to communicate with anyone in the world. With over 2.5 billion users in 180 countries, WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are.The Integrity Operations team at WhatsApp is dedicated to protecting users and society from harm on WhatsApp while being world-class on user privacy. We achieve this by providing subject matter expertise, establishing and maintaining efficient operations that yield accurate decisions and feedback to fuel continuous improvements.We are looking for a Project Manager to join our Integrity Operations team focused on user safety and the AI transformation of the safety operational space. In this role you will develop expertise in Human Exploitation (HEx) and drive the development and execution of operational strategies to detect, prevent, and mitigate HEx on WhatsApp, while leading the integration of AI technologies to enhance our operational performance.
Influence and execute the Human Exploitation strategy, driving cross-functional collaboration and ensuring the completion of the operations roadmap across product, policy, legal, and engineering. Maintain a continuous focus on driving operational improvements
Develop Human Exploitation expertise and an end-to-end understanding of how this harm affects our users, product, and community
Manage day-to-day operations and leverage AI tools and automation to increase operational effectiveness and efficiency
Effectively plan, manage, and execute complex projects from ideation to completion, pushing the boundaries and envisioning the future of this area of the business to further our mission
Proactively analyze data and conduct root cause assessments to identify trends, opportunities, and anticipate future business needs. Collaborate cross-functionally to develop and implement solutions based on the analysis
Be a subject matter expert for the company, and maintain expertise by regularly performing operational core work, handling escalations and audits
Participate in on-call emergency escalation rotation as well as after-hours and weekend duty when necessary
Minimum Qualifications:
3+ years of demonstrated experience delivering complex projects or process improvements
Experience operating in and delivering results in an ambiguous and goal-oriented environment
Experience working in, communicating with, and leading global cross-functional projects
Expertise in root cause analysis and generating actionable insights
Experience assessing, analyzing and resolving complex problems
Preferred Qualifications:
Experience in Trust & Safety or Integrity Operations roles
Experience analyzing large datasets
Familiarity with AI/ML systems, automation, and GenAI annotation platforms
Familiarity with WhatsApp
About Meta:
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics. Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.
