About Matrixport:

Founded in 2019, Matrixport is a global digital asset financial services platform bridging traditional finance and the digital asset ecosystem through technology and regulatory compliance. The company has grown into a unicorn with a valuation exceeding US$1 billion. Matrixport and its subsidiaries maintain a licensed and regulated footprint across major financial centres, including Singapore, Hong Kong, Switzerland, the United Kingdom, and the United States. Matrixport manages over US$7 billion in assets and offers institution-grade services spanning custody, wealth and yield management, structured products, and trading solutions. The firm focuses on building secure, compliant, and scalable digital financial services for global clients.

For more information, visit www.matrixport.com

Why Join Us:

At Matrixport, we tackle complex problems as a team. We encourage openness and promote transparency, respect, and inclusivity. Every team member is valued and has a voice that can be heard. We are always in search of intellectually curious and entrepreneurial individuals who are keen on making an impact in the crypto ecosystem and in building a better product for the next one billion users.

About the role:

We are seeking a proactive and detail-oriented Operations Analyst to join our team. The ideal candidate will be responsible for handling institutional client inquiries, coordinating with internal departments, processing fund transfers, and managing KYC-related communications. The role requires strong communication skills, client service orientation, and a commitment to operational excellence.

Key Responsibilities:

• Manage institutional client inquiries, orders, and KYC-related communications with professionalism and accuracy.
• Coordinate with Compliance, Finance, and IT teams to resolve issues and streamline operational workflows.
• Support trading operations including quotation and order creation
• Ensure proper communication and documentation of trade instructions across systems and stakeholders.
• Oversee post-trading activities such as daily reconciliations to maintain data integrity.
• Contribute to continuous improvement of operational processes and client service standards.

Qualifications and Skills:

• Bachelor Degree in any disciplines;
• 1–3 years of experience in financial operations, client service, or a related role (institutional client experience preferred);
• Strong

  client-facing and/or middle-office experience

  , or proven experience working closely with

  multiple internal and external stakeholders;

• Excellent communication skills, operational awareness, and the ability to manage priorities in a fast-paced environment;
• Ability to multitask and manage time efficiently in a fast-paced environment;
• Team player with demonstrated ability to communicate and partner with internal / external parties;
• Fluency in English and Mandarin is advantageous, due to need to work closely with Mandarin as well as English speaking stakeholders.

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