TON Foundation is a non-profit organization supporting the growth of the TON Blockchain and its ecosystem. Founded in Switzerland in 2023 and backed by a global community, the Foundation empowers developers, creators, and businesses through grants, technical resources, and strategic partnerships. TON is a decentralized, open-source network, independent of centralized control and open to contributions from all.
We are looking for an experienced and motivated
Tech Support Engineer
to work closely with high-tier partners of the TON ecosystem, including developers, infrastructure teams, and system administrators. This role combines deep technical support, infrastructure troubleshooting, and close collaboration with core developers and documentation teams.
# Responsibilities
- Provide technical support to partners and users within the TON ecosystem via ticketing systems, chat, and other communication channels
- Support integration and usage of TON HTTP APIs (TON Center API, TON API)
- Investigate and resolve issues with incorrect API requests and payloads
- Help partners select the most suitable API interfaces for specific use cases
- Explain best practices for transaction processing, swaps, analytics, and other key user scenarios
- Assist with building complex PostgreSQL queries
- Support API and infrastructure versioning during updates
- Analyze logs and troubleshoot TON node issues (Native C++ node, MyTonCtrl)
- Assist with node setup, configuration, and maintenance
- Support integration of staking protocols for CEXs and lending platforms
- Help less experienced users understand TON blockchain fundamentals
- Escalate issues to core developers with clear reproduction steps and context
- Participate in testing and validating fixes
# Requirements
- Experience launching and maintaining infrastructure and HTTP services (nodes, APIs, CI/CD, DevOps)
- Hands-on experience with API-based integrations
- Strong troubleshooting and log analysis skills
- High level of responsibility and attention to detail
- Excellent written and verbal communication skills
- Ability to independently learn new technologies and products
# Nice to Have
- Software development experience (backend, systems, or blockchain)
- Experience in technical support, developer support, or DevRel roles
- Experience with the
@ton/ton JavaScript SDK - Experience with the Java
ton4j SDK - Familiarity with Web3 fundamentals (wallets, transactions, smart contracts)
