Sierra • San Francisco, CA, USA
Last updated 4 days ago
Job description
San Francisco, CA
Full time
On-site
Early Career
About us
As a New Grad Software Engineer at Sierra, you’ll join a small, highly collaborative engineering organization building the core platform behind AI-powered customer experiences. You’ll work alongside experienced engineers to design, build, and improve production systems that power intelligent agents used by real customers every day.
This role is designed for early-career engineers who are eager to learn, curious about AI systems, and excited to grow by shipping real product. You’ll start with well-scoped projects, receive close mentorship, and steadily take on more ownership as you develop your technical skills and product intuition.
New Grad engineers are placed on teams based on business needs, your interests, and your strengths, with opportunities to learn across different parts of the system over time.
What You’ll Do
New Grad engineers may join one of several teams, including but not limited to:
Agent Architecture
– Help build the core foundations of how AI agents reason, retrieve information, and are evaluatedInsights & Data
– Work on tools and systems that analyze conversational data, monitor agent performance, and enable experimentationVoice & Real-Time Systems
– Contribute to real-time audio, telephony integrations, and infrastructure that powers voice-based AI interactionsTeam placement is flexible and may evolve as the company grows and your interests develop.
Our values
Trust:
We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.Customer Obsession:
We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.Craftsmanship:
We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.Intensity:
We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.Family:
We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.What we offer
We want our benefits to reflect our values and offer the following to full-time employees:
These benefits are further detailed in Sierra's policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
Be you, with us
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.